Q.What is Cremation?
Q.What is an urn?
Q.How long does it take until the remains are ready for pickup?
Q.How quickly will I receive the death certificate?
Q.Is a casket required?
Q.Is it possible to have a final visitation before cremation?
Q.How can I be sure I’m receiving my loved one’s cremated remains back?
Simple Cremation’s staff follows strict guidelines. All identification is carefully checked when removal is made from the place of death. This process is witnessed by an employee of the hospital, nursing home, medical examiner’s office or a family member present at the home or place of removal.
An identification band is attached around the ankle of the deceased. Before leaving, each person checks all existing paperwork and the identification tag.
At the crematory, a stainless steel identification disc is assigned and placed with the body at the actual time of cremation. The disc stays with your loved one throughout the cremation process. After the cremation is completed, the identification disc is placed in the urn with the cremated remains.
Q.Is there any special preparation required prior to cremation?
Any special mementos, such as jewelry, will be destroyed during the cremation process. Anything you wish to keep should be removed before your loved one is transferred into our care. Other metals, such as prosthesis, are removed and recycled after the cremation is complete.
It is essential that pacemakers and other medical devices are removed before cremation. It’s also important to notify us of any other implanted medical devices. The device may rupture when subjected to high temperature, which can be hazardous to crematory staff and equipment.
Q.What if I want a memorial service?
Q.What can be done with the cremated remains?
Q.My loved one has passed, what happens next?
Q.Do Veterans receive a discount?
Q.What is the refund policy?
We provide a 100% Refund on damaged goods. If you received your product and it had damages please return the product within 30 days and you will receive a new one at no additional charge.
No returns on products with engravings or appliques.
Used goods are non-refundable due to the nature of the business.
Q.What if the coroner is involved in my loved one’s case?
The Clark County and Washoe County Coroner’s Offices utilize a local mortuary for all transfers. Families are NOT obligated to use the services of the coroner’s contracted mortuary. Families are also NOT responsible to pay fees for the transport services of the coroner’s contracted mortuary.
If the coroner is involved in your loved one’s case and was transferred into the care of the coroner’s contracted mortuary, we can assist you with transferring him or her into our care.